UK airport disruption: what are your rights if you have been affected?
Air traffic control issue affecting airports across UK on Tuesday has been resolved but disruption could continue into Wednesday
TL;DR
- A technical issue with air traffic control on Tuesday impacted airports across the UK, leading to hundreds of flight cancellations and delays.
- The problem was resolved approximately three hours after it began, but knock-on effects are expected to persist.
- Passengers facing delays are entitled to care and assistance from their airline, including food, drink, and potentially accommodation.
- For cancelled flights, airlines must offer a refund or rebooking.
- Compensation is unlikely as the technical issue is considered an "extraordinary circumstance" outside of airline control.
- Travel insurance may provide cover if claims cannot be recovered from the airline, operator, or credit card provider, depending on policy terms.