The No. 1 way managers can help their employees guard against skill erosion from AI, says IBM's chief talent officer
As more employees use AI, bosses need to change their approach to management, says Aparna Nair, IBM's chief talent, leadership & culture officer.
TL;DR
- Managers should coach employees to develop and retain skills, not just direct their work.
- Employees fear AI eroding their skills, particularly critical thinking, as per an IBM survey.
- The concept of 'cognitive surrender' describes the uncritical acceptance of AI's answers, leading to skill degradation.
- Managers are crucial in identifying individual strengths and weaknesses to guide skill development.
- Strategies to mitigate skill erosion include preserving learning pathways, recommending personalized learning, and supporting skill use.
- Despite AI's capabilities, human coaching is essential for nurturing talent and cannot be scaled by AI alone.