UK regulator examines IT glitch that enabled bank customers to see others’ accounts on app
Information Commissioner’s Office made aware of incident affecting Lloyd’s, Halifax and Bank of Scotland
TL;DR
- An IT glitch allowed some Lloyds, Halifax, and Bank of Scotland customers to see other users' transactions on their banking apps.
- The Information Commissioner's Office (ICO) is aware of the incident and will make inquiries.
- Customers reported seeing names, bank account details, sort codes, and even National Insurance numbers.
- Lloyds Banking Group confirmed the incident was resolved quickly and is under investigation.
- This follows a series of IT failures affecting UK bank customers in early 2025.