To say no 'without looking difficult,' try these 3 strategies, says expert
"Those who tactfully hold their ground show good judgment and they often attract opportunities and have stronger relationships," says executive coach Melody Wilding.
TL;DR
- Saying no effectively can strengthen credibility and build trust.
- The 'trade-off' approach highlights existing commitments by suggesting what needs to be adjusted to accommodate a new request.
- A 'conditional yes' agrees to a request as an exception while establishing future boundaries or proposing upstream fixes.
- The 'positive no' involves affirming what you care about, stating your limit, and proposing an alternative solution.
- These strategies allow individuals to push back without appearing difficult or uncooperative.